The majority of Downtime Dollars Experiences are sourced and created by Downtime Dollars or businesses that Downtime Dollars directly works with to advertise a product or service, or gain insights from Downtime Dollars consumers. Downtime Dollars also works with a variety of third party services - survey, ad, and offer providers, primarily - to activate more value and opportunities to earn in the Downtime Dollars app.
What are Downtime Dollars Experiences?
Our premium experiences are located in the ‘From Downtime Dollars’ section at the top of your Downtime Dollars app. These are premium experiences that we created specifically in partnership with Advertisers and Brands, and are designed to be fun and interactive while allowing you to provide valuable feedback to our partners. Some of the Interactive content formats you may experience include selecting a favorite of two images, answering a simple multiple choice question or viewing and rating a short video.
What are Downtime Dollars "Rewarded Videos"?
"Rewarded Videos" are quick video ads from our preferred Ad networks partners. Available points are indicated with stars on the feed tile - the more stars, the higher the points!
What are Downtime Dollars Surveys?
Downtime Dollars Surveys are interactive polls and questionnaires brought to you by Downtime Dollars market research partners. These surveys, when available, will be included in the Downtime Dollars feed with a label of 'Surveys'. When you choose to interact with any of our surveys, you will be prompted to answer various research questions, which vary based on research objective.
How many Downtime Dollars Surveys will I qualify for?
Survey availability will vary depending on available survey partners and their specific research objectives at any given time. In some cases, you may be asked a specific question about yourself that allows our research partners to determine if you should receive the survey or not. These 'qualifier' questions mean that some users will receive the survey, and some may not be eligible to receive the survey. In the event you do not qualify for that particular survey, Downtime Dollars will give you a small amount of earnings for your time. If you do qualify for the survey and complete it, we'll award you a larger amount for your time and insights.
What if I have a question about a survey screen out or credit?
Your first step should be to check in with the survey partner directly. When you tap on their survey tile, you can navigate to your account, and then ‘Help’. Within that menu, they’ll provide you with the option to submit a question about earnings related to a specific survey. This will allow them to investigate and credit your account as needed.
What are Downtime Dollars "Games and Offers"?
Downtime Dollars "Games and Offers" is an offerwall that lists a variety of tasks or actions to be completed (outside of the Downtime Dollars app) that have an associated point value. These are typically high effort/high reward opportunities, but many pay out very handsomely. All progress with these partners can be found within each tile, and points earned are found in ‘My Recent Earnings’.
What are Downtime Dollars Streaks?
Maintain a streak on Downtime Dollars by checking in each day. The longer your streak goes, the more bonus points you earn…simple! To participate, open the Downtime Dollars app and tap the check-in button located on your main feed. After your streak reaches 4 days, you’ll begin earning bonus points for ALL activity you do in the app. Downtime Dollars Streak bonuses breakdown as follows:
- Day 1 - 3: Tap DeeDee our app mascot button
- Day 4 - 14: Get an additional 5% points bonus
- Day 15 - 29: Get an additional 10% points bonus
- Day 30+ : Get an additional 15% points bonus
When will I receive my Downtime Dollars Streak bonus points?
During a streak, we’ll calculate your bonus points at 12:01 am PST (midnight) each day based on how much you earned during the previous day. For example, if you are one week into your streak (earning a 5% bonus) and earned 1,000 points that day on Downtime Dollars, we’ll add 50 points to your account at 12:01 am PST (midnight) on the following day.
How can I make sure I stay active in the Downtime Dollars Streak?
Keep your streak alive by tapping ‘Check-in’ on your main feed each day. The longer the streak, the more bonus points you earn on ALL activity in the app! After 90 days, your streak resets and you'll return back to earning 5% points bonus.
How can I change my password for the Downtime Dollars app?
Tap the ‘Reset Password’ link on the sign in screen to verify your phone number and enter a new password. A new 4-digit SMS verification code will be sent to your phone. Enter the code in the Downtime Dollars app to activate your new password. Note: if logged in, click the ‘Logout’ link on the bottom of the ‘Account’ screen before following the steps above.
Are there any restrictions to using the Downtime Dollars app?
To use the Downtime Dollars app, you must be at least 13 years of age, and provide a valid US-based cell phone number during sign up.
Are there any restrictions to how I choose and spend gift cards?
There are typically no purchase requirements to be aware of when using your gift card. Periodically, Downtime Dollars may provide gift card specific experiences in the ‘from Downtime Dollars’ section that link experiences with a specific gift card.
Do the gift cards expire?
Typically, gift cards have no expiration dates and should be treated as cash.
Please review the specific terms and conditions provided by each network retail partner. These terms and conditions may be found in the app during the card selection process, as well as within the email when the gift card is delivered. Gift cards are treated like cash at the store you’ve chosen and should be safeguarded!
Does my Downtime Dollars account ever expire?
Your Downtime Dollars account will expire after 6months (180 calendar days) of inactivity, where inactivity means that you have not used the app or have uninstalled the app during that period. At that time, Downtime Dollars will disable access to the account and archive all related personal information and app earnings.
Who should I contact if I have questions or issues with my Downtime Dollars app?
For additional assistance with any of our partners, please contact them directly from within their tile within the Downtime Dollars app.
For questions regarding Downtime Dollars functionality, app behavior,
or gift card delivery please contact support@downtimedollars.com.
We will immediately review and respond to your email inquiry within 1 business day.
Support hours are Monday through Friday 9am to 6pm Eastern Standard time.